TRANSPORT TERMS & CONDITIONS

Please read carefully this page before booking. If you have any questions on terms and conditions send us an email at our customer service office: amministrazione@transferservicerome.com

Booking process:

1.1 Forewarning

All services must be booked at least 24 in advance. All requests without forewarning can’t be guaranteed. Therefore we try our best to satisfy the request.

1.2 Booking acceptance

It is mandatory for the reservation to send the following information:

  • Number of passengers and suitecase (read carefully number 6 conditions for the transport);
  • Timing and dating with the client (time, provenience, number flight/ship/train in case of arrival transfer at the airport/port/station);
  • Address and travel itinerary;
  • First name, last name, telephone number of the client or person who requires the transfer;

Once received the request on time as mentioned in point 1.1 we will send a confirmation with directions about the driver in charge, the type of vehicle and the meeting point.

We ask for the maximum accuracy in sending us the details. Our company will not be responsible for client’s incorrect data. The data provided will be processed according to the current legislation on privacy.

1.3 What’s included in the reservation fee:

  • Car rent with driver;
  • National and international highway toll;
  • Access in limited traffic zones;
  • Ticket parking;
  • Fuel;
  • Luggage;
  • 10% VAT.

1.4 What’s not included in the reservation fee:

  • Driver’s room and board for up to 8 hours service;
  • City tax and parking for breakers;
  • Tips.

Cancellation, changes and no-show:

 2.1 Cancellation

The cancellation of the reservation without penalty is accepted when it is received with a minimum notice of 24 hours with respect to the appointment time.

For cancellations received outside the scheduled time, a penalty equal to 50% of the amount of the service is applied.

In order to be accepted, the cancellation must be sent to the e-mail address info@transferservicerome.com.

2.2 Modifications

Any changes to the data transmitted during the booking phase must be received with a minimum notice of 6 hours with respect to the appointment time. Any changes of the appointment time after the scheduled time are confirmed according to the company’s availability.

2.3 Delays & Waitings

For all booked services, a free wait of 20 minutes is tolerated starting from the appointment time communicated at the time of booking. Beyond this deadline, the customer is required to pay an additional sum provided for by the company tariff, for each hour or fraction of an hour waiting by the driver.

2.4 No show

For all booked services, in the event of no-show of passengers beyond the time limit of 20 minutes from the appointment time and without any warning, a penalty equal to 100% of the service amount will be applied.

Terms and conditions for arrival transfers in the airports:

 3.1 Holding point

The customer or passengers transported are required to give timely telephone communication in the event of unforeseen events at the airport, in the event of canceled flights or delays in the preliminary boarding operations. The availability to carry out the booked service may not be guaranteed in the event of the above-mentioned episodes and in any case to episodes not attributable to our company.

3.2 Airport Meeting Point

The default meeting point at the airport is located inside the arrivals terminal (waiting room) in front of the “Meeting Point called NCC LIMO SERVICE” column. The driver will wait for the passengers by showing a sign with the name and surname provided during the booking process. The pickup time between the passenger and the driver will be set as follows:

  • In the case of a customer without checked baggage, 20 minutes after the flight landing time;
  • In the case of a customer with checked baggage, 40 minutes after the flight landing time.

In the event of early arrival of passengers at the place of appointment, please notify us promptly in order to speed up the collection of the customer or the passenger.

Once contact is established, the driver will accompany the passengers to the vehicle parked in the spaces specially provided by the Airport Administration. Passengers are not allowed to choose a different place to board, due to compliance with the legislation relating to airport traffic.

Terms and conditions for arrival transfers at train stations:

4.1 Holding point

The customer or the passengers transported are required to give timely telephone communication in the event of unforeseen events at the station, in the event of canceled trains or delays caused by any stops. The availability to carry out the booked service may not be guaranteed in the event of the above-mentioned episodes and in any case for episodes of delay not attributable to our company.

4.2 Meeting point at the station

Meeting point at the station must be already fixed during the booking process.

In the event of early arrival of passengers at the place of appointment, please notify us promptly in order to speed up the collection of the customer or the passenger.

Once the contact is established, the driver will accompany the passengers to the vehicle parked in the spaces specially set up by the Public Administration. Passengers are not allowed to choose a different place to board, due to compliance with traffic legislation.

Terms and conditions for arrival transfers at ports:

 5.1 Holding point

The customer is required to give timely telephone communication in the event of unforeseen or delays in the departure of the ship, of delays caused by any stops or changes of destination. The availability to carry out the booked service may not be guaranteed in the event of the above-mentioned episodes and in any case for episodes of delay not attributable to our company.

5.2 Meeting Point at the port

The meeting place at the port will be established in advance at the time of booking. The driver will wait for the passengers by showing a sign with their name, surname and company logo. The driver will wait for the passengers by showing a sign with the name and surname provided during the booking process. Once the contact is established, the driver will accompany the passengers to the vehicle parked in the spaces specially set up by the Public Administration. Passengers are not allowed to choose a different place to board, due to compliance with traffic legislation.

Transport conditions:

6.1 Baggage, pets, passengers with difficulties, minors:

Each passenger can carry up to one suitcase and one hand luggage with them. Extra baggage must be declared at the time of booking in order to avoid that the assigned vehicle won’t be suitable for the service. Otherwise, our company reserves the right to request, when permitted by the vehicle’s capacity, a supplement of € 20 for each extra baggage or to cancel the service while still charging the full amount.

All objects are transported under the responsibility of the owners. Our company will not be responsible for damage or loss of the transported items.

Any transport of pets must be communicated in advance at the time of booking and must carry the in appropriate containers.

The transport of people with disabilities, non-ambulatory and minors, must be communicated at the time of booking in order to prepare the vehicle suitable for specific transport according to current legislation.

Minors under 18 must be accompanied by an adult or require parental authorization towards our company.

Our company reserves the right to cancel the performance of the service and still charge the full amount in the event that, at the time of booking, this transport request has not been specified.

6.2 Behavior on board

Users of the rental service are prohibited from:

  • Smoking during transport;
  • Drink and carry alcoholic beverages in the cockpit;
  • Throwing objects from both stationary and moving vehicles;
  • Smudge, soil or damage the vehicle. In the event of damage to the vehicle, compensation will be requested from the transported user;
  • Claiming the transport of pets without having taken, in agreement with our company, all the necessary measures to avoid damage or soiling of the car;
  • Request the stop of the vehicle not already foreseen at the time of booking. Stopping is only allowed for emergency reasons (illness or technical problems of the vehicle) any changes to the route or any unplanned stop with respect to the itinerary established at the time of booking, will in any case be charged by our company to the customer according to the company tariff;
  • Disturb the driver’s staff while driving through rude discussions or violent attitudes.

It is obligatory for all passengers to comply all illegal provisions including regional regulations.

The driver during transport has the right to interrupt the service or change its itinerary if the passengers do not comply with the previous conditions of transport on board.

Tour Experience:

7.1 The service can be booked only upon availability and therefore it is necessary to send a booking request wit:

  • The name of the product;
  • The day on which you wish to carry out the experience;
  • The number of the people (maximum 8).

Once the availability has been confirmed, it is essential to pay a deposit equal to 50% of the total cost indicated by our operator within 24 hours following the confirmed availability. Once the 24 hours have elapsed without having confirmed the payment of the deposit, the request will be automatically cancelled. The remaining amount must be paid to the driver at the end of the service, in cash or by electronic payments.

The itinerary and times of the experience cannot be changed.

Entrance tickets to the activities, guided tours, tastings, meals and everything concerning the performance of the service are included.

Your driver is not a tour guide, during the trip he can provide comments and explanations but he is not allowed to do so outside the driven car.

7.2 Guarantees, cancellations, no-shows, delays:

  • During the booking the applicant will communicate a valid credit card as a guarantee of the booking, immediately authorizing the company providing the service to charge any penalties foreseen and illustrated in the following points;
  • If the reservation is canceled before 72 hours with respect to the booked day, no penalty will be applied;
  • If the booking is canceled within 72 hours of the booked day, the full amount paid as a deposit will be charged;
  • In case of no-show of passengers after the time limit of 20 minutes from the appointment time and without any warning communication, a penalty equal to 100% of the amount of the service will be applied;
  • In case of delay of passengers with respect to the appointment time, our company will not be responsible if the experiences cannot be completed.

7.3 Weather conditions and force majeure:

For the safety of all participants and in conditions of atmospheric events or due to force majeure, the booked experience can be postponed or cancelled.

Payments and supplements:

8.1 The fee will be agreed between the carrier and the customer at the time of booking. The balance of the amount due must be paid in the following ways:

  • Directly on board the car by cash, credit card or debit card;
  • In advance by bank transfer or online payment by credit card.

8.2 Expected supplements:

  • Nightly service from 9pm to 7am + 20%;
  • Holiday + 20%.

Others:

9.1 In the event of unforeseen routes due to adverse road, weather or traffic conditions (demonstrations, strikes, vandalism, terrorism, checks by the Police, fires, floods) or due to technical breakdowns of the vehicle or illness of the driver, our company is not responsible for delays or inefficiencies and does not guarantee the possibility of traveling on any vehicle chosen during the booking process. In this case, however, an attempt will be made to complete the service with alternative means (taxi, car, rental bus with or without driver, etc. etc.).

The customer is obliged to report to our company, as soon as possible, any problems arising from inefficiencies or deficiencies directly attributable to our work.

Any dispute or controversy regarding the activities carried out between our company and the customer will be subject to the exclusive jurisdiction of the court of Rome (Italy).

Terms and conditions updated the 01/01/2022

TRANSFER SERVICE ROME SOC. COOP.

Via Gregorio VII 136

00165 ROME, ITALY

Vat IT14030811005