Frequently Asked Questions

YES. To guarantee the requested service, a booking must be made at least 24 hours in advance.

By using the booking form or by sending an e-mail with all the details to info@transferservicerome.com

- Number of passengers and number of pieces of luggage; - Date and time of the meeting with the client (time, origin and flight/ship/train number for airport/port/railway arrival transfers); Pick-up address and travel itinerary; - First name, surname and mobile number of the client or the passenger being transported;

YES. We will send a confirmation with details of the assigned driver, the type of vehicle and the meeting point.

- Car hire with chauffeur; - National and international motorway tolls; - Access to ZTL (limited traffic) zones; - Parking tickets; - Fuel; - Luggage; - 10% VAT.

- Chauffeur's meals and accommodation for services lasting more than 8 hours; - City or foreign country entry taxes and parking fees for stops; - Tips.

YES. Bookings may be cancelled free of charge if notice is sent by e-mail to info@transferservicerome.com at least 24 hours in advance.

A penalty of 100% of the service amount will be charged.

YES. Any changes to the information provided at the time of booking must be received at least 12 hours before the scheduled meeting time.

For all booked services, a free waiting time of 15 minutes from the meeting time provided at the time of booking is allowed. Beyond that, the client must pay an additional amount according to the company rate card for each hour or part of an hour of waiting by the driver.

For all booked services, if the passengers do not show up within 15 minutes of the meeting time and without any prior notice, a penalty of 100% of the service amount will be charged.

The fee will be agreed between the carrier and the client at the time of booking. The balance due must be paid as follows: - Directly on board the vehicle in cash, by credit card or debit card; - In advance by bank transfer or online payment by credit card.

Night service from 9:00 pm to 7:00 am + €15.00.

Our phone number for any urgent communication is +393286477449.

The default meeting point at Fiumicino airport is inside the arrivals terminal (waiting area) in front of the column “Meeting Point named NCC LIMO SERVICE”. The driver will wait for the passengers holding a sign with the first name and surname provided at the time of booking. When booking, it is important to provide the flight's landing time and flight number so that we can identify the arrival terminal. Passengers may not choose a different pick-up location, in compliance with airport traffic regulations.

The default meeting point at Ciampino airport is outside the arrivals terminal. The driver will wait for the passengers holding a sign with the first name and surname provided at the time of booking. When booking, it is important to provide the flight's landing time and flight number. Passengers may not choose a different pick-up location, in compliance with airport traffic regulations.

At Roma Termini station, the meeting point with the driver is in front of platform 1, at the corner with the McDonald's entrance. The driver will wait at that pick-up point with a sign (tablet) showing the passengers' first names and surnames. Passengers may not choose a different pick-up location, in compliance with traffic regulations.

The default meeting point at the port of Civitavecchia is outside the gate of the respective ship. The driver will wait for the passengers holding a sign with the first name and surname provided at the time of booking. When booking, it is important to provide the disembarkation time and the name of the ship you are travelling on. Passengers may not choose a different pick-up location, in compliance with port traffic regulations.

Users of the hire service are prohibited from: - Smoking during the journey; - Drinking or carrying alcoholic beverages in the passenger compartment; - Throwing objects from the vehicle, whether stationary or moving; - Soiling, dirtying or damaging the vehicle. If damage to the vehicle is found, the passenger will be asked to pay compensation; - Demanding the transport of pets without having taken, in agreement with our company, all measures necessary to prevent damage to or soiling of the vehicle; - Demanding stops not already arranged at the time of booking. Stops are allowed only for emergencies (illness or technical problems with the vehicle); any changes of route or unscheduled stops compared to the itinerary agreed at the time of booking will in any case be charged to the client by our company according to the company rate card; - Disturbing the driver while driving through rude discussions or violent behaviour.